Refund Policy

Last updated: August 2026

This page explains how payments, cancellations, and refunds work for GobraFishing bookings. All payments are processed via the PhonePe Payment Gateway.

Deposit and balance

• When you book, you pay a 20% deposit of the total booking price to confirm your seat.
• The remaining balance is due by 6:00 pm IST two days before your booking starts.
• If the balance is not paid by that deadline, the booking is automatically cancelled and the deposit is forfeited. Your seat is released for someone else to book.
• Bookings that start within 2 days of being made are paid 100% upfront at the time of booking — there is no separate deposit and balance.

If you cancel

• If you cancel a booking, the deposit is not refunded — it covers the seat we held for you.
• If you cancel after paying the balance (or after paying 100% upfront), contact us as soon as possible. Whether we can refund the amount above the deposit depends on how much notice you give and whether we can re-book the seat.

If we cancel

If the admin cancels your booking — for example because the pond has to close for weather, water conditions, or a family emergency — everything you have paid for that booking is refunded in full to the original payment method via the PhonePe Payment Gateway. Refund timing then depends on your bank or UPI provider, typically 5–7 working days.

Questions

If a payment or refund doesn't look right, contact <TODO email> or +91 <TODO phone> — see the contact page — and we'll sort it out.